This happened a while ago. A musician by the name of Dave Carroll was traveling with his band on United Airlines and they looked out the window after they boarded and saw that the baggage handlers were throwing around their guitars. Turns out that as a result of the carelessness of the handlers, Dave's Taylor Guitar was ruined.
After months of complaints to the airline and having the airline deny responsibility for their employee's actions, Dave Carroll decided to fight back with Social Media including YouTube.com. Dave wrote an original song titled, "United Breaks Guitars" and it's very catchy! It has just under 6 million views on YouTube.com. More recently than that, Dave wrote and released another song with the same subject. I think that they're both great and there are below for your viewing pleasure.
With the power of Social Media and word of "mouse", I have no doubt that United Airlines has suffered a lot of business. Much more than the amount that it would've taken for the airline company to fix or replace the guitar.
Here's the second song. (I don't know for sure, but it seems like this song came out after United started feeling the effects from the first song and tried to apologize.)
2 comments:
This is freaking awesome! This is for all of us who have been screwed over by some business, but could do nothing about it except just take it. Why can't businesses just admit when they make mistakes?
Nice, that was a good laugh!
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